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FMCG B2B eCommerce Platform
Our B2B FMCG eCommerce Platform, E-assistant, empowers FMCG companies to digitalize their Route to Market and connect with B2B buyers through a user-friendly solution. Manufacturers can expand their market reach, cut operational costs, and gain valuable insights.
Additionally, E-assistant enhances the customer experience, ensuring an omnichannel presence and offering personalized services and 24/7 availability for retailers and distributors.
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Business Challenges
Nowadays, CPG businesses must have a versatile platform that will allow them to address and manage the complexity of customer relationships effectively. Our FMCG B2B eCommerce solution adeptly navigates the following essential business model challenges:
Costly Field Team Maintenance
High trade team expenses, recruitment, training, and retention challenges in the FMCG industry.
Distribution Challenges
Difficulty covering remote, seasonal, or small retail points.
Order Taking Ineffectiveness
Reliance on field visit schedules, demand fluctuations and inefficient manual order processing.
Limited Brand Communication
No direct communication with different sales points, risking brand distortion and reliance on field team visits to spread the brand message.
Data Access Constraints
Limited access to crucial customer and market data in real-time.
Inventory Management Challenges
Difficulty managing inventory and predicting demand accurately.
E-assistant Solution Functionality
Level up relationships with your clients with best-in-class B2B FMCG eCommerce platform from SSBS
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B2B as a Part of AI-Driven EcoSystem
When considering SoftServe Business Systems’ E-assistant, it’s essential to see it as a vital component within our AI-Driven Ecosystem. This integrated approach enhances effectiveness, accuracy, and the utilization of insights by facilitating smooth data exchange among various solutions. Here, we present a few use cases to demonstrate the tangible advantages of this deep integration for FMCG businesses:
What Our Clients Say
Overall, cooperation with SoftServe Business Systems is open, creative, and agile, which allows us to overcome challenges on the go in the most efficient way. Our processes are very complex and often complicated, but in the end, we always find a common language.
We appreciate SSBS’s patience in these discussions and the final tuning of the processes based on our needs.
Petr Toločko Sales Capability Manager CHS
Why choose our solution?
24/7 Accessibility
Access to necessary information immediately no matter when and where
Sales Without Limitations
Coverage of Hard-to-Reach or Seasonal Points
Multivendor Capability
Connecting other suppliers increases value for the customer and reduces costs
Suitable for Multi-Store Independents
Connecting all sales points to a single account with two-tier user access
Loyalty Programs
Accumulating points with monetization options
Personalization
Special product offers, prices, and promotions for the customer
FAQ
How does a B2B eCommerce platform improve my sales processes?
A B2B FMCG eCommerce platform streamlines order management, allowing your B2B buyers to place orders directly through a user-friendly portal. It provides real-time visibility into inventory, pricing, and promotions, reducing the reliance on manual processes and improving the efficiency of B2B sales. The platform also offers personalized catalogs and automated order processing, which speeds up the sales cycle and enhances overall market reach.
Can the platform integrate with our existing CRM, ERP, or TPM systems?
Yes, our B2B FMCG eCommerce platform is designed to seamlessly integrate with existing CRM, ERP, and TPM systems. This integration ensures a unified flow of data, allowing for better real-time insights into order management, inventory, and customer interactions. By connecting with your existing infrastructure, the platform enhances operational efficiency and improves business decision-making.
How user-friendly is the platform for our B2B buyers and internal teams?
Our B2B FMCG eCommerce platform is designed with a focus on usability for both B2B buyers and internal teams. It offers an intuitive interface, easy navigation, and personalized features like order history, favorites, and quick reordering. The platform’s user-friendly architecture ensures that your team can manage orders, track inventory, and access real-time data effortlessly, while B2B buyers enjoy a smooth, efficient shopping experience.
Tell Us the Story of Your Business
Tell Us the Story of Your Business
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