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Privacy Policy

Version

This version of the Privacy Policy was published on 12/02/2024.

 

Scope

This Privacy Policy explains what information of yours will be collected by SoftServe Business Systems when you visit our website that displays or links to this Privacy Policy.

 

Who We Are?

We (Global Business Systems LLC) handle your personal data responsibly, with your privacy in mind, and following current data protection legislation (including GDPR and other relevant regulations such as national laws and regulations).

 

How Do We Collect and Process Your Personal Data?

We collect your personal information via various contact forms on the website. You can share your feedback, subscribe to our newsletter, request marketing materials, and/or apply for an open position through these forms.

 

What Information Do We Process?

We may collect the following Personal Data when you submit feedback through contact forms placed on the website:

  1. Your full name (first and last name)
  2. Your email address
  3. Your phone number
  4. The company you work at
  5. Your job title 
  6. You may provide us additional personal details through the “Message” section.

We may collect the following Personal Data when you apply for an open position through contact forms placed on the website:

  1. Your full name (first and last name)
  2. Your email address
  3. Your phone number
  4. The link to your LinkedIn profile
  5. Your CV
  6. You may provide us additional personal details through the “Message” section.

We may collect the following Personal Data when you subscribe to our newsletter or request marketing materials through contact forms placed on the website:

  1. Your full name (first and last name)
  2. Your email address

Most of the information comes directly from you. We could also collect some information that is not publicly available, like your job title or link to your LinkedIn Profile.

When you access our website, we may collect standard Internet log information, including your IP address, browser type, access times, etc. Please note that when you visit our website, you automatically submit information about your activities, usage, etc., to us and third parties on our website.

 

Purposes for Which We Process Personal Data

We collect your data with your explicit consent in the following scenarios:

  1. When you share your feedback through contact forms placed on the website.
  2. When you apply for an open position through contact forms on the website.
  3. You can subscribe for updates or request marketing materials through contact forms on the website. In such cases, we will share the material you requested or provide you with updates on new products and event announcements, as well as notifications about company news, exciting job opportunities, and marketing offers.

We use your personal data based on legitimate interest when:

  1. If you submit a contact request or contact us via email, we will utilize the personal information you provide to communicate with you regarding your inquiry. In this instance, we process your personal data based on our legitimate interest in fostering client relationships with your company.
  2. When you download a whitepaper from our website (or any related marketing material), we must gather your personal data to identify those who have accessed our marketing materials and perform marketing analytics using that data. Additionally, we may contact you to explore potential business opportunities with your company. We do so based on our legitimate interest in adhering to effective marketing practices, understanding how to promote our services in the future, and cultivating client relationships with your company. The same rationale applies to information about the referring website.
  3. We may input your contact details, obtained through our website or email correspondence, and publicly available information about you and your company into our CRM system for marketing analytics. We do this based on our legitimate interest in understanding our clients’ profiles and conducting market analytics.

You can always withdraw your consent or manage your subscriptions by leaving us a clear note at [email protected] or by clicking the Unsubscribe button under any email you receive.

 

How We Share Your Personal Data

We may share your Personal Data with our third-party vendors, service providers, contractors, or agents who assist us in various functions, including website management, hosting, technical support, and marketing analytics. Rest assured, we ensure that they handle your data with the same level of protection and care as we do.

 

How We Store and Secure Your Personal Data

We secure the Personal Data you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. All Personal Data is protected using appropriate physical, technical and organizational measures.

 

How Long We Keep Your Personal Data

We keep your personal data for as long as necessary to fulfill the purposes for which it was collected, as described above. The criteria we use to determine data retention periods for personal data include retention in accordance with legal and regulatory requirements. We may retain and use your information to comply with our legal obligations, resolve disputes, and prevent abuse.

 

Your Rights

You have the following data protection rights:

  1. The right to be informed: You have the right to know what personal data is collected and processed about you, why, how long it will keep, and with whom you will share it.
  2. The right of access: You have the right to request us to provide you with information that we have about you.
  3. The right to rectification: You have the right to request that we correct inaccurate personal data concerning you and complete incomplete personal data.
  4. The right of erasure: You have the right to request us to delete all your data.
  5. The right to restrict processing: You have the right to request the restriction of processing your personal data under certain circumstances, such as when the accuracy of the personal data is contested or the processing is unlawful, but the individual opposes erasure.
  6. The right for data portability: You have the right to ask us to transfer the data that we are processing to another controller based on your consent.
  7. The right to object: You have the right to object to our processing based on legitimate interest.
  8. Your rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning them or similarly significantly affects you.
  9. Right to withdraw your consent at any time: You have the right to withdraw your consent by writing us at [email protected].

Cookie Notice

A cookie is a small file stored on your device when you visit a website. They help websites remember your preferences, improve your user experience, and provide valuable information to website owners about site usage.

How We Use Cookies

We use cookies for various purposes, including:

  1. Essential Cookies: These cookies are necessary for the proper functioning of our website. They enable you to navigate our site and use its features, such as accessing secure areas.
  2. Analytics Cookies: We use analytics cookies to collect information about how visitors use our website, such as which pages they visit most frequently and if they encounter any errors. This helps us improve the performance and usability of our site.
  3. Advertising Cookies: Our website may use advertising cookies to deliver advertisements that are relevant to your interests. These cookies may track your browsing habits across different websites and tailor advertisements to you.

Your Cookie Choices

You can choose to accept or decline cookies through your web browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies. However, please note that blocking cookies may impact your user experience, and some features of our website may not function properly.

Third-Party Cookies

Some third-party services that we use on our website, such as social media plugins and embedded content, may also place cookies on your device. We do not have control over these cookies. Please refer to the respective privacy policies of these third-party providers for more information on how they use cookies:

Hubspot

YouTube

Google Analytics

LinkedIn

Other Websites

This website contains links to other websites. This Privacy Policy only applies to this website, so when you link to other websites, you should read their own privacy policies. SoftServe Business Systems is not responsible for such websites’ privacy practices or content.

 

Changes to this Privacy Policy

We will update this Privacy Policy occasionally to reflect changes in our practices, technologies, legal requirements, and other factors. If we make changes, we will update the “effective date” at the top of this Privacy Policy.

 

If you still have some questions, please get in touch with us at [email protected]