Trainee Help Desk Specialist (Italian language)


Location Lviv

Job Category Technical Support

Level Junior

About Company

SoftServe Business Systems was founded in 2003. As a product company, our primary goal is to create innovative technologies for increasing the efficiency of sales and other business processes of our customers, helping them not only to keep up with the times but sometimes to stay ahead of it. We are the Company focused on production and maintenance of software, innovations, and services for FMCG market. Among our 100 customers, we can mention Unilever, JDE, AB InBev, Efes Henkel, Nestle, Danone from 10 countries in Eastern Europe and Central Asia.

We are looking for someone who will share our company values ​​such as mutual responsibility, humanity, mastery, ideas, improvement and will be a reliable partner for our team.


  • Bachelor’s degree
  • Fluent Italian, Ukrainian and Russian
  • Active skills using MS Office
  • Excellent verbal and written communication skills
  • Good in e-mail correspondence and phone etiquette
  • Stress resistance, and ability to handle a large number of requests
  • Strong problem solving and research skills
  • Advanced troubleshooting and multi-tasking skills
  • Ability to work in a team
  • Ability to stay cool-headed in tough situations
  • Personal skills: motivated, quick learner, organized and responsible


  • Incident recording, classification, initial diagnosis
  • Resolution or escalation of requests to responsible parties (SalesWorks System)
  • Monitoring the status and progress towards resolution of all open incidents
  • Creating authorization keys
  • Keeping affected users informed about the progress
  • Participation in project work (collecting information on projects, preparing documentation, writing instructions, template responses, etc.)

As a Plus:

  • Working knowledge of software development process
  • Knowledge of the systems used for requests monitoring
  • Knowledge of FMCG market
  • Previous experience in customer support

Please send your RESUME / CV to the email address: ydub2@softserveinc.com

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