HelpDesk Specialist (Italian Language)


Location Lviv

Job Category Technical Support

Level Junior


SoftServe Business Systems was founded in 2003. As a product company, our primary goal is to create innovative technologies for increasing the efficiency of sales and other business processes of our customers, helping them not only to keep up with the times but sometimes to stay ahead of it. We are the Company focused on production and maintenance of software, innovations, and services for FMCG market. Among our 100 customers, we can mention Unilever, JDE, AB InBev, Efes, Henkel, Nestle, Danone from 10 countries in Eastern Europe and Central Asia.

We are looking for a professional or someone who can become the one who will be inspired by our ambitious goals and ideas. The one who will be able to share the values of our company and become a reliable partner for the team.


  • Previous experience in customer support
  • Fluent Italian, Russian and Ukrainian
  • Active skills using MS Office
  • Excellent verbal and written communication skills
  • Good in e-mail correspondence and phone etiquette
  • Stress resistance, and ability to handle a large number of requests
  • Ability to work in a team


  • Incident recording, classification, initial diagnosis
  • Resolution or escalation of requests to responsible parties (SalesWorks System)
  • Monitoring the status and progress toward resolution of all open incidents
  • Creating authorization keys
  • Participation in project work (collecting information on projects, preparing documentation, writing instructions, template responses, etc.)

Please send your RESUME/CV to the email address: mpavlik@softserveinc.com