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B2B TeleSales Solution

SSBS’s B2B TeleSales solution empowers CPG organizations to enhance their omnichannel strategy by optimizing remote customer interactions and achieving substantial cost savings.

With the system integrated into the flow of order order-taking process, organizations can increase the frequency of orders, minimize out-of-stock, and improve overall satisfaction of customers.

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    Business Challenges

    In the ever-evolving landscape of modern commerce, companies face several challenges that demand innovative solutions. Our TeleSales solution offers the key to navigating these challenges and optimizing your sales operations. It provides effective resolutions to the following pressing issues:

    Remote Customer Engagement

    Due to geographical locations or seasonal peaks maintaining physical connections with some customers requires major investments and seasonal variations.

    Field Sales Team Instability

    High turnaround and complicated hiring process of the field sales team slow down business scale and maintenance.

    Cost Management

    Hiring additional field force and increasing costs of traveling often makes the order-taking process too expensive to implement face-to-face all year round.

    Flexible Route Management

    Varied customer demands along the sales route result in uneven workloads among customer facing personnel.

    B2B TeleSales Solution Functionality

    For TeleSales Operator

    • Utilize embedded Power BI within the solution to create customizabl
    • Make calls to specific customers following a predefined tele-route
    • Set reminders for callback appointments and manage customer visit schedules.
    • Take orders with real-time access to stock levels, prices, and store-specific product assortments.
    • Work with scripts, presentations and promos
    • Capture call notes and records for future reference and decision-making.
    • Ability to analyze personal effectiveness and provide team comparisonse
    • dashboards and comprehensive reports.

    Potential Users

    • Operator

    For TeleSales Supervisor

    • Analysis of team’s and individual effectiveness, call metrics, and real-time performance data for informed decision-making.
    • Easy access and review of call history for valuable insights and reference.
    • Ability to connect to any call at any time for enhanced conflict resolution

    Potential Users

    • Supervisor
    • Manager

    For TeleSales Analytic

    • Call Rate – the ratio of calls / visits made to planned
    • Strike Rate – the ratio of calls with orders to the total number of calls
    • Call termination reasons

    Potential Users

    • Operator
    • Supervisor
    • Manager

    Enable seamless omnichannel flow by implementing our TeleSales solution today

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      B2B TeleSales as a Part of AI-Driven EcoSystem

      When evaluating SoftServe Business Systems’ TeleSales solution, it’s vital to see it as a core component of our AI-Driven EcoSystem, not in isolation. This interconnected approach enhances efficiency, accuracy, and the utilization of valuable insights through seamless data exchange between multiple solutions. Here are some key use cases demonstrating the benefits of this integration for your business:

      Integration with SFA

      Effortless integration guarantees a seamless omnichannel experience for both customers and suppliers.

      Submit orders through our web portal, phone lines, or in person with a dedicated sales manager. Every channel offers unified access to product catalogues, pricing, order history, new product offerings, and promo information.

      Integration with TPM

      No need for separate planning or analysis of promotions for TeleSales customers, thanks to direct integration with PromoTool.

      Promotion info auto-displays in TeleSales scripts, while customer participation analytics is readily available for Promo managers.

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      Why choose our solution?

      Sales Process Optimization

      Supervisor, Manager and Admin roles for precise workload management and optimization

      User Engagement

      Maximized operator efficiency through excellent tailor-made UI/UX

      Seamless Integration

      Omnichannel capabilities via seamless integration with 3rd party SFA & CRM systems

      Additional versatility

      Opportunity to reuse TeleSales resources for 1st line support of B2B eCommerce platform

      Our Clients

      Since 2003 we have cooperated with the world’s largest CPG players from around the world. Even thou every client has unique needs, our team always finds a way to shape solutions the way that the needs perfectly.

      What to learn more? Let’s talk!

      Tell Us the Story of Your Business

      Tell Us the Story of Your Business

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