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SSBS’s B2B TeleSales solution empowers CPG organizations to enhance their omnichannel strategy by optimizing remote customer interactions and achieving substantial cost savings.
With the system integrated into the flow of order order-taking process, organizations can increase the frequency of orders, minimize out-of-stock, and improve overall satisfaction of customers.
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In the ever-evolving landscape of modern commerce, companies face several challenges that demand innovative solutions. Our TeleSales solution offers the key to navigating these challenges and optimizing your sales operations. It provides effective resolutions to the following pressing issues:
Due to geographical locations or seasonal peaks maintaining physical connections with some customers requires major investments and seasonal variations.
High turnaround and complicated hiring process of the field sales team slow down business scale and maintenance.
Hiring additional field force and increasing costs of traveling often makes the order-taking process too expensive to implement face-to-face all year round.
Varied customer demands along the sales route result in uneven workloads among customer facing personnel.
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When evaluating SoftServe Business Systems’ TeleSales solution, it’s vital to see it as a core component of our AI-Driven EcoSystem, not in isolation. This interconnected approach enhances efficiency, accuracy, and the utilization of valuable insights through seamless data exchange between multiple solutions. Here are some key use cases demonstrating the benefits of this integration for your business:
Supervisor, Manager and Admin roles for precise workload management and optimization
Maximized operator efficiency through excellent tailor-made UI/UX
Omnichannel capabilities via seamless integration with 3rd party SFA & CRM systems
Opportunity to reuse TeleSales resources for 1st line support of B2B eCommerce platform
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