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SSBS’s eCommerce Platform E-assistant empowers CPG organizations to digitalize their Route to Market and connect with customers through a user-friendly web application. Manufacturers can expand their market reach, cut operational costs, and gain valuable insights.
Additionally, E-assistants enhance customer experience, ensure an omnichannel presence and offer personalized services and 24/7 availability for retail partners.
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Nowadays, CPG businesses must have a versatile platform that will allow them to address and manage the complexity of customer relationships effectively. Our B2B eCommerce solution adeptly navigates the following essential business challenges:
High trade team expenses, recruitment, training, and retention challenges.
Difficulty covering remote, seasonal, or small retail points.
Reliance on field visit schedules, demand fluctuations and inefficient manual order processing.
No direct communication with different sales points, risking brand distortion and reliance on field team visits to spread the brand message.
Limited access to crucial customer and market data.
Difficulty managing inventory and predicting demand accurately.
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When considering SoftServe Business Systems’ E-assistant, it’s essential to see it as a vital component within our AI-Driven Ecosystem. This integrated approach enhances effectiveness, accuracy, and the utilization of insights by facilitating smooth data exchange among various solutions. Here, we present a few use cases to demonstrate the tangible advantages of this deep integration for businesses:
Access to necessary information immediately no matter when and where
Coverage of Hard-to-Reach or Seasonal Points
Connecting other suppliers increases value for the customer and reduces costs
Connecting all sales points to a single account with two-tier user access
Accumulating points with monetization options
Special product offers, prices, and promotions for the customer
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