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B2B eCommerce Platform

SSBS’s eCommerce Platform E-assistant empowers CPG organizations to digitalize their Route to Market and connect with customers through a user-friendly web application. Manufacturers can expand their market reach, cut operational costs, and gain valuable insights.

Additionally, E-assistants enhance customer experience, ensure an omnichannel presence and offer personalized services and 24/7 availability for retail partners.

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    Business Challenges

    Nowadays, CPG businesses must have a versatile platform that will allow them to address and manage the complexity of customer relationships effectively. Our B2B eCommerce solution adeptly navigates the following essential business challenges:

    Costly Field Team Maintenance

    High trade team expenses, recruitment, training, and retention challenges.

    Distribution Challenges

    Difficulty covering remote, seasonal, or small retail points.

    Order Taking Ineffectiveness

    Reliance on field visit schedules, demand fluctuations and inefficient manual order processing.

    Limited Brand Communication

    No direct communication with different sales points, risking brand distortion and reliance on field team visits to spread the brand message.

    Data Access Constraints

    Limited access to crucial customer and market data.

    Inventory Management Challenges

    Difficulty managing inventory and predicting demand accurately.

    E-assistant Solution Functionality

    Two-tier user architecture

    • Facilitates business reach to multi-store independents or small retail groups.
    • HQ or Owner (Tier 1) users enjoy access to all points within the chain & have total visibility.
    • Individual store or regional manager users (Tier 2) are restricted to access only the stores they are responsible for in the chain

    Potential Users

    • Sales Point Representative
    • Business Administrator
    • E-commerce Specialist

    Online Ordering Functionality

    • Personal product catalog for retail points
    • Transparent pricing (contract terms, personalized discounts)
    • Promotional offers
    • Favorite products
    • Bestsellers and New Arrivals
    • Banners (promo banners, informational banners)

    Potential Users

    • Sales Point Representative

    Loyalty and motivation programs

    SSBS’s E-Assistant solution enables efficient management of motivation programs. This feature allows customers to accumulate points for future orders, enhancing engagement and fostering loyalty.

    Potential Users

    • Sales Point Representative
    • E-commerce Specialist

    Personal Cabinet Tool

    • Order history and order creation based on previous activity
    • Payment history and accounts receivable
    • Delivery schedule

    Potential Users

    • Sales Point Representative

    Level up relationships with your customers with best-in-class B2B eCommerce platform

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      B2B as a Part of AI-Driven EcoSystem

      When considering SoftServe Business Systems’ E-assistant, it’s essential to see it as a vital component within our AI-Driven Ecosystem. This integrated approach enhances effectiveness, accuracy, and the utilization of insights by facilitating smooth data exchange among various solutions. Here, we present a few use cases to demonstrate the tangible advantages of this deep integration for businesses:

      Integration with SFA & TeleSales

      Seamless integration ensures an omnichannel experience for both customers and suppliers.

      Place orders easily via our web portal, phone calls, or with an on-site sales manager. Each channel provides unified access to product catalogs, prices, order history, new products, and promotions, with visibility available in near real time to all users.

      Integration with TPM

      With TPM integration, efficiency soars. Intermediaries, like sales representatives, if unavailable can be circumvented, therefore always ensuring streamlined promotions and fostering direct brand-to-customer communication.

      Plus, automatic feedback collection provides real-time insights for agile campaign adjustments.

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      Why choose our solution?

      24/7 Accessibility

      Access to necessary information immediately no matter when and where

      Sales Without Limitations

      Coverage of Hard-to-Reach or Seasonal Points

      Multivendor Capability

      Connecting other suppliers increases value for the customer and reduces costs

      Suitable for Multi-Store Independents

      Connecting all sales points to a single account with two-tier user access

      Loyalty Programs

      Accumulating points with monetization options

      Personalization

      Special product offers, prices, and promotions for the customer

      Our Clients

      Since 2003 we have cooperated with the world’s largest CPG players from around the world. Even thou every client has unique needs, our team always finds a way to shape solutions the way that the needs perfectly.

      What to learn more? Let’s talk!

      Tell Us the Story of Your Business

      Tell Us the Story of Your Business

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