Lead Business Analyst / Competence Manager
Job Category
Business Analysis
ABOUT COMPANY
SoftServe Business Systems was founded in 2003. We aim high; our mission is to lead the digital revolution in the FMCG industry. It means delivering the best products & services possible that empower businesses to grow and improve efficiency.
We are a product company, and this affects our day-to-day activities. Our team is highly involved in the client’s needs, we value business expertise, and we take every step with extra carefulness. Among our clients are businesses like AB InBev, Unilever, JDE, PepsiCo, Henkel, and others.
SoftServe Business System’s ideal candidate can share the company’s values and become a reliable partner for the team.
REQUIREMENTS
- 5-7+ years of hands-on experience in business analysis, with significant focus on complex projects such as ERP/CRM system implementations
- Demonstrated expertise in ERP systems or similar product development and implementation, preferably within the CPG/FMCG industries
- Minimum 2 years in a leadership role with proven ability to grow talent through assessment, goal-setting, and mentoring
- Experience in pre-sales activities, discovery phases, and project kickoffs
- Proven ability to establish and optimize BA processes from scratch
- Upper-intermediate to advanced English proficiency (both written and verbal)
- Strong stakeholder management and communication skills
- Experience working in agile environments and with distributed teams
- Problem-solving mindset with attention to detail and quality
RESPONSIBILITIES
- Split your time between hands-on project work (50%) as a Lead BA and competence leadership duties (50%)
- Work with Resource Managers to allocate BAs across projects based on skills and project needs
- Conduct tech interviews for new BAs and improve our interview process
- Evaluate BAs for promotion and help refine our promotion criteria
- Build and strengthen our BA community through regular meetups, knowledge sharing, and team events
- Set up and improve BA processes from scratch
- Work closely with CTO and other Competence Leads to align on cross-department initiatives
- Join pre-sales calls, discovery sessions, and project kickoffs
- Mentor junior and mid-level BAs to help them grow professionally